Why Kickstarter?
Kickstarter allows us to both gauge interest and fund the campaign as we go, making it a very useful tool for creating new projects. In the event that the project does not reach its baseline funding goals, no charge will be issued and production will not go forward.
Last updated: February 03, 2025 08:08
What countries can you deliver to?
We can deliver any country in the world, except for the following: Afghanistan ; Belarus ; Bhutan ; Haiti ; Israel ; Niue ; Russia ; Sudan ; Syria ; Tajikistan ; Ukraine ;Yemen ; North Korea.
Last updated: April 07, 2025 02:31
What are the mugs made of?
Our mugs are crafted from high-quality Polyamide plastic (also known as Nylon), tested in laboratories to ensure it’s perfectly food safe. This material was chosen for its durability while maintaining the prestigious Dwarven look.
Last updated: February 04, 2025 13:00
Will the mugs be suitable for both hot and cold drinks?
Definitely! Our Dwarven Beer Mugs are designed to handle both cold beverages (like a frosty beer) and hot drinks (like coffee or tea). They are dishwasher and microwave safe, and can resist high temperatures.
Last updated: February 11, 2025 07:22
What is the size of the mugs?
Each mug holds a generous 500ml (16.9oz US), perfect for a hearty pint of your favorite brew! As for their size, here’s the full detailed breakdown :
Height - 125mm / 4,9in. Width - 105mm / 4.1in. Length - 205mm / 8in. Weight - approx. 350g / 0.77lbs.
Last updated: February 04, 2025 13:00
Are the mugs dishwasher safe?
Yes! All our mugs are dishwasher safe, meaning you can enjoy your drinks without worrying about cleanup after a long day of mining or adventuring.
Last updated: February 04, 2025 13:00
Are the mugs microwave safe?
Yes! All our mugs are microwave safe, meaning you can reheat your drink safely without damaging your precious mugs.
Last updated: February 04, 2025 13:00
How do I pick the color?
After the Kickstarter Campaign ends, the Pledge Manager will open and you will be able to choose the color for each mug you pledged, among all the unlocked color schemes.
Last updated: February 04, 2025 13:00
Where will the mugs be manufactured?
Everything will be manufactured in Europe before being shipped to the warehouses.
Last updated: February 04, 2025 13:00
When will I receive my mugs?
We expect to have all rewards delivered by May 2026, at the latest. We’ll keep you updated every step of the way!
Last updated: February 04, 2025 13:00
Can I order more than one set?
Yes, of course! We have reward tiers that allow you to order multiple sets or a complete collection, including mugs and accessories. And you can always add more through the pledge manager after the campaign has ended.
Last updated: February 04, 2025 13:00
Will the Kickstarter version go into retail?
We do not have plans to go into retail.
Last updated: February 04, 2025 13:00
What other accessories are available?
In addition to the mugs, we have a bottle opener, a bar mat, and a pack of coasters to choose from.
Last updated: February 04, 2025 13:00
Why isn't there more models available?
We chose the daily special beer mug as it is the most iconic and used one in the game.
Last updated: February 04, 2025 13:00
Can I change my pledge level?
Yes, you can change your pledge level through the pledge manager. Just “Switch your pledge level” on the first page of the survey and select the new pledge level you want.
NOTE: Selecting a lower pledge level does not constitute a refund.
Instead, you’ll be awarded the difference as a credit you can spend on add-ons or the shipping fees.
Last updated: April 15, 2025 05:18
If I want to add something to my pledge, how do I do that?
You can update your pledge in your Pledge Manager on Backerkit. Here, you’ll be able to add any product that you want to your pledge.
Last updated: April 15, 2025 05:19
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.